1. What's your MOQ?
A: We support small orders if stock is available.
MOQ for OEM orders is 1000 PCS for OEM brand.
2. Are you a manufacturer or trade company?
A: We operate a fully equipped 6000 sqm factory with 4 production lines and 100+ skilled workers. Daily capacity is 5-8K pcs. Our R&D team excels in original, creative designs with ID, 3D, electronics, acoustic engineers, and designers.
3. Can you offer samples for testing?
A: Yes, samples are available with a delivery time of 2-3 days. Customized samples based on our products take 5-10 days. Proofing time for special samples depends on complexity.
4. About the sample fee:
1) Sample and shipping fees apply for quality checks.
2) Free samples are available upon order confirmation.
3) Most sample fees are refundable upon order confirmation.
5. How do you control product quality?
A: We enforce rigorous quality control at each production stage, from raw material inspection to final product testing. Our skilled quality control team employs cutting-edge testing equipment and adheres to international standards, ensuring consistent product excellence.
6. Do you offer warranty?
A: All products come with a 12-month warranty. If any defects arise within this period, we will repair or replace the item.
7. Can you help me to ship my goods to Amazon FBA?
A: Yes, we have extensive experience in assisting customers with direct shipping to Amazon FBA.
8. Can I get your product catalog or brochure?
A: Yes, please contact us to receive our latest product catalog. We can also provide a brochure if you require a sample for quality testing.